Frequently Asked Questions
Everything you need to know about our luxury cashmere and services.
Where does N.Peal source its cashmere?
We source the finest Mongolian cashmere, working closely with traditional herders to ensure the highest quality fibers and ethical farming practices.
Do you offer international shipping?
Yes, we offer worldwide shipping. Delivery times and costs vary by destination, but we provide express options to most major international locations.
How should I care for my N.Peal cashmere garments?
We recommend hand washing in cool water with a specialized wool detergent, or professional dry cleaning. Always dry flat and never tumble dry.
What is your return policy?
Items can be returned within 28 days of receipt, provided they are in their original, unworn condition with all tags attached.
Can I have my order gift wrapped?
Absolutely. We offer a signature gift-wrapping service where your items are carefully placed in our iconic N.Peal boxes and finished with a ribbon.
Do you provide a repair service?
We offer a professional repair and rejuvenation service for N.Peal garments to help extend the life of your luxury investment.